5.10.2005

They Outsourced the Reception Desk???

Please, please, please someone tell us that this is a joke: The Virtual Secretary

In a chic downtown lobby across the street from the Old Executive Office Building, Saadia Musa answers phones, orders sandwiches and lets in the FedEx guy.

And she does it all from Karachi, Pakistan.

As receptionist for the Resource Group, Musa greets employees and visitors via a flat screen hanging on the lobby's wall. Although they are nine hours behind and nearly 7,500 miles away, her U.S.-based bosses rely on her to keep order during the traffic of calls and meetings.

The Resource Group, a call-center company, represents a model that might sound familiar: U.S. companies save money by offshoring certain tasks to developing countries with cheaper workers who can telemarket, integrate data and program computer code. These "back-office" functions have created a booming, multibillion-dollar industry in countries such as India, Ireland and the Philippines.
You have to see the picture that accompanies this article.

(Oh, and for those of you that don't know: the Old Executive Building is the much larger grey building next to the White House that houses stuff like the Vice President)

2 Comments:

At 12:20 PM, Blogger Tangy Bee said...

"And she does it all from Karachi, Pakistan."

Well, as a Washingtonian dealing with the real estate market, not only do I believe this, it may be the only way to go. Don't know how folks making support staff-type wages are supposed to live in this city anymore. I know I'm preaching to Californians, the few folks in a worse market than ours. Still -- you wouldn't believe the money I'm looking at in order to stay in the city and get a measly 800 square feet ALL TO MYSELF.

 
At 1:31 PM, Blogger littleme said...

So how do I get a job like that? I can answer phones and order junk food from home just as well as someone overseas. Shouldn't we be giving this type of job to Americans rather than shipping the telemarketing jobs out of the country? Or am I unrealistic in my thoughts that Washington needs to take care of home first.

 

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