They Outsourced the Reception Desk???
Please, please, please someone tell us that this is a joke: The Virtual Secretary
In a chic downtown lobby across the street from the Old Executive Office Building, Saadia Musa answers phones, orders sandwiches and lets in the FedEx guy.You have to see the picture that accompanies this article.
And she does it all from Karachi, Pakistan.
As receptionist for the Resource Group, Musa greets employees and visitors via a flat screen hanging on the lobby's wall. Although they are nine hours behind and nearly 7,500 miles away, her U.S.-based bosses rely on her to keep order during the traffic of calls and meetings.
The Resource Group, a call-center company, represents a model that might sound familiar: U.S. companies save money by offshoring certain tasks to developing countries with cheaper workers who can telemarket, integrate data and program computer code. These "back-office" functions have created a booming, multibillion-dollar industry in countries such as India, Ireland and the Philippines.
(Oh, and for those of you that don't know: the Old Executive Building is the much larger grey building next to the White House that houses stuff like the Vice President)