Best Western's offshoring of reservations jobs decried
Best Western hotels have lost customers and money since January, when the Phoenix company began routing reservation calls through the Philippines, some hotel owners say.
They want the company to stop the practice before the transition is completed in September. They fear customers are being driven away because agents stumble over U.S. terminology, colloquialisms, geography and unusual questions.
"The outsourcing is absolutely the worst thing that has ever happened to us," said a longtime Best Western owner in the Midwest who asked not to be identified.
Will Best Western get your business so they can continue to put hard working Americans out of work?