I just called to say 'I hate you'
Asia Times Online (01.15)
This makes us really mad. It isn't helpful, it isn't American and it is an insult to children to call it 'childish.' This is just the response of people that don't know how to do anything but lash out like emotional midgets:
For those who thought that the anti–outsourcing backlash against India, one of the biggest back–end service providers to multinational firms in the world, was an issue limited to the US presidential elections, they have it wrong.Calling to harass Indian call–center workers. Wow. That'll stop outsourcing... why didn't we think of that: This is right up there with smashing Japanese cars because they were outselling American cars in the 70's & early 80's.
In what has been termed individual vigilantism by the people affected, there are reports that an increasing number of blatantly racist and abusive hate calls are being made to harass Indian call–center operators who take queries from US customers, sitting in India. Curiously, this phenomenon has taken on alarming proportions consequent to the results of the US elections, with incumbent George W Bush considered to be more positively inclined toward outsourcing, in contrast to John Kerry, who lost the polls.
>sigh< What are people fucking thinking?
You know, it's stuff like this that makes us seriously consider moving to Europe. We're sorry, but Americans can be so immatrure, backwards, and uncultured, and it doesn't help that we're encouraged to be so by the powers that be and all we can say is: Stop it you fucking morons! Grow up. Read. Vote. Write a letter to your representative (do you even know who they are? That would be a good place to start). Get involved in your kid's education. Stop shopping at Wal–Mart. Think for yourself and just trying doing something constructive.
Anyways, as you can see, these little calls have 0 effect:
The macro picture, however, seems to be bright for Indian offshore service providers. According to estimates, the business and process outsourcing industry will gross US$5.7 billion in revenue in the year 2005. A recent McKinsey report on the information technology–enabled sector has revised previous figures of $17 billion to $21–24 billion by the year 2008, with India slated to garner 25% of the offshore market, with the US the largest source, providing 60% of the business.
Estimates suggest that 200,000 to 400,000 jobs have moved from the US since the outsourcing trend began in the 1990s, which is still a fraction of 138 million jobs in the US. The Information Technology Association of America says only about 2% of the 10 million computer-related jobs have been sent abroad; 12% of IT companies have "outsourced" work, compared to 3% of non–IT firms. The most high-end projection is by Forrester Research – a loss of 3.3 million jobs by 2015, including 1.7 million back-office jobs and 473,000 IT jobs – which will create a dent in the US job market and not the wreck everyone fears.
With US industry firmly backing outsourcing, given productivity increases, higher profits and lower costs, one does hope that the latest distasteful happenings are just a blip in the phone lines.