5.05.2004

British bank opts against outsourcing to India Hindustan Times (5/4)

British bank Alliance & Leicester (A&L) has announced that it will keep its calls centres in the country and not offshore them to India.

The former building society has opted for its stay-at-home policy amid growing signs of a customer backlash against the steady flow of services out of Britain.

[snip]

"Our relationship with customers is too important to us to put it at risk by following the current fashion for offshoring," said Pym.

Sadly, we don't think it's a "fashion."

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