British bank opts against outsourcing to India Hindustan Times (5/4)

British bank Alliance & Leicester (A&L) has announced that it will keep its calls centres in the country and not offshore them to India.

The former building society has opted for its stay-at-home policy amid growing signs of a customer backlash against the steady flow of services out of Britain.


"Our relationship with customers is too important to us to put it at risk by following the current fashion for offshoring," said Pym.

Sadly, we don't think it's a "fashion."


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