3.03.2004

An Unseen Peril of Outsourcing BusinessWeek.com (3/03)
"All the knowledge about how to do things had moved over to India." The investor's withdrawal scuttled the former employees' proposed deal to acquire AM's products business did so because he saw that outsourcing had essentially stripped the concern of perhaps the most important asset of them all -- its knowledge."

A story of what can go wrong when you offshore (and, therefore, lose) your "institutional knowledge"... oh, cry me a river. Serves them right.

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