3.01.2004

U.S. jobs take overseas trips: Send the word that the Yanks' (jobs) are coming RockyMountainNews.com (3/01)
The issue strikes a chord in Colorado because the state boasts the highest concentration of tech workers in the nation.

---SNIP---

To be sure, outsourcing doesn't always work. After fielding customer gripes, Dell stopped sending U.S. technical support calls for some corporate computer customers to a call center in India.

Dell customers reportedly complained of language barriers and delays.

Customers complained. Hear that? So the next time you're talking to 'Chad,' 'Jake,' or 'Sally'* ask them where they are and when you find out they aren't in the US, talk to their supervisor and tell them they've lost your business because of offshoring.

(*Actual names used by customer reps that a friend could not understand until she complained and was given a number in California)

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