2.25.2004

Travel Industry Outsourcing More Work AP (2/25)
"A growing number of U.S. airlines and online travel companies are outsourcing customer service jobs overseas to reduce costs..."

"Outsourcing takes the service out of customer service" ... and the jobs away from American workers.

It comes down to this: 200 jobs here and 200 jobs there may not seem like a lot, but they start to add up and if you don't replace them, communities are going to start to pay the price. Our corporate overlords may save a few bucks here and there, but the communities all over the US will lose in the long run.

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